We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Damar resin is a very people and earth friendly ingredient. Damar resin is harvested from trees in Malaysia and these trees are slashed yearly to ooze sap for harvesting. These trees are not damaged from this process; it is very similar to the tapping of maple trees for syrup. As the sap dries and solidifies, it captures insects, dried leaves, and tree bark so when the damar resin arrives in its crystal form at Enkaustikos, all of these embedded impurities must be removed. Enkaustikos heat filters the damar resin to make our wax medium and paint. If you buy this damar you will also have to remove these impurities to make a usable product. Damar in combination with beeswax produces a paint film with a higher index of refraction and Enkaustikos uses it as a main ingredient in their encaustic paints making the colors appear luminous. Many encaustic recipes incorrectly suggest that an artist should use damar varnish. This is not a good idea because damar varnish is made with turpentine, which is not only flammable, but also gives off unhealthy fumes. We would like to emphasize that our wax paints and mediums are made with damar resin and not damar varnish. We heat filter out the impurities from the damar crystals without the use of solvents to make our wax medium and paints. Unlike damar varnish, Enkaustikos Damar Resin is a safe product to work with. The FDA has even approved the use of damar resin to coat the boxes carting fruits and vegetables.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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